Star Aluminium Warranty Information

5 Year Warranty Badge for All Products

In our 30 years of experience in the industry, we have developed our standard products with a modular design that allows for every component to be bolted together as the main connections are fully welded.

This design method provides a cost-effective and efficient part replacement process for every Star Aluminium project

All STAR products – both standard or custom-engineered – come with a minimum 5-year manufacturing warranty.

Every project is designed and fully tested to exceed both Australian and Safety standards.

To help our clients maintain legality, each of our standard-sized work platforms, truck access platforms, and self-leveling stairs come with engineering certification for OH&S compliance included.

5 Year Warranty Badge for All Products

In our 30 years of experience in the industry, we have developed our standard products with a modular design that allows for every component to be bolted together as the main connections are fully welded.

This design method provides a cost-effective and efficient part replacement process for every Star Aluminium project

All STAR products – both standard or custom-engineered – come with a minimum 5-year manufacturing warranty.

Every project is designed and fully tested to exceed both Australian and Safety standards.

To help our clients maintain legality, each of our standard-sized work platforms, truck access platforms, and self-leveling stairs come with engineering certification for OH&S compliance included.

We Proudly Back Every STAR Product 100%.

At Star Aluminium, we take great pride in manufacturing the very best Aluminium and steel products available on the Australian market – and offering them to our customers at the very best value.

We are proud to offer premier products to the construction, mining, transport, civil, government, and commercial sectors of the economy.

To maintain integrity, our high-quality products have been designed and manufactured according to Australian Standards AS/NZS 1170.0-2002, AS1657-2018, AS/NZS 1892.1:1996., and with our ISO9001 qualification.

Aluminium Alloy Specifications

Aluminum alloys are categorized into casting alloys and wrought alloys.

They are graded with a 4-digit number which identifies their major alloying element. 

For example, the 2XXX Aluminium alloy includes copper, 4XXX includes silicon, and 6XXX includes magnesium and silicon.

Wrought alloys, such as the 6061 alloy, are extruded, rolled, or forged into specified shapes.

Depending on their use, alloys may be either heat-treated or cold-worked to increase their strength and hardness.

These methods also increase an alloy’s corrosion resistance and ease of fabrication, among many other advantages.

Star Aluminum - Integrity Founded On Dedication

As Australia’s most dedicated and versatile manufacturers, we produce both standard and custom-made solutions, including adjustable cantilever platforms, work platforms, truck access platforms, train & tram maintenance platforms, staircases, and much more.

1. General
These Terms of Sale constitute the agreement between Star Aluminium and Steel Welding Pty Ltd (Star Aluminium) and the “Buyer” concerning the supply of goods by Star Aluminium to the Buyer, and shall prevail over all conditions appearing on any document of the Buyer.

 

2. Quotations
A quotation given by Star Aluminium shall not constitute an obligation to sell and no contractual relationship shall arise until the Buyer’s order has been accepted in writing by Star Aluminium. All prices quoted will remain valid for a period of 14 days and are subject to change.

 

3. Price
The Buyer shall, in addition to prices quoted or charged, be responsible for all applicable taxes and statutory charges including but not limited to GST, unless otherwise advised in writing by Star Aluminium.

 

4. Payment Terms
Upon receipt of an order from the Buyer, Star Aluminium will issue an invoice which is required to be paid prior to commencement of manufacture, or for goods in stock, prior to dispatch or pickup. The Buyer may apply for a credit account, which will be subject to credit check and approval by Star Aluminium and will offer payment terms of 30 days from end of month. Custom goods requiring special design and manufacture require a 50% deposit prior to manufacturing commencing with remaining balance prior to dispatch/collection unless agreed otherwise. If the buyer defaults in payment or breaches any of these terms and conditions they will be liable for all costs incurred by Star Aluminium to recover monies owing by the buyer to Star Aluminium.

 

5. Suspension
Star Aluminium may suspend manufacture and supply of goods in the event that any part of the Buyer’s account is overdue and may at its discretion charge interest at the current Westpac Business Account overdraft rate on the total of the monies due but unpaid. Star Aluminium, shall be entitled to pro rata progress charges for part deliveries.

 

6. Delivery and Risk
Signed delivery dockets will be conclusive proof of the delivery of the goods in good condition. Risk in the goods shall pass to the Buyer on delivery. Star Aluminium reserves the right to make part deliveries in any order and each part delivery shall constitute a separate sale of goods upon these terms and conditions. A part delivery of an order shall not invalidate the balance of an order.

Star Aluminium accepts no liability of goods collected by the Buyer including but no limited to third party transport companies booked by the buyer.

 

 7. Title
Title in the goods shall not pass to the Buyer until payment in full has been paid to Star Aluminium. If prior to transfer of title, the Buyer sells the goods or uses the goods in some process, and then the Buyer will hold the proceeds of such sale or process in trust for Star Aluminium.


8. Default
If the Buyer breaches these terms of sale, fails to make payments to Star Aluminium when due, goes into solvency or bankruptcy or enters into a deed of arrangement or composition with its creditors, Star Aluminium may without prejudice to its other rights, retake possession of the Goods from the Buyer’s site and suspend further deliveries. The Buyer shall indemnify and keep Star Aluminium indemnified against all costs and liabilities incurred by Star Aluminium arising from entry on the Buyer’s site and/or suspend in exercise of Star Aluminium’s rights.

 

9. Illustrations, Dimensions, Brochures & Other descriptive details

a) Illustrations of the goods in Star Aluminium’s brochures and catalogues are not to be taken as exact representations of the goods including but not limited to website, social media, flyers, brochures, screen shots and past projects

  1. b) Flyers, photographs, drawings, illustrations, materials, weights, dimensions and any other information accompanying a quote or in conjunction with a quote offered may be subject to change without notice.
  2. c) Any documents including but not limited to drawings, material requirements, weights, required by dates provided by the buyer is subject to change without notice upon commencement of manufacturing.
  3.  
  4. d) Unless agreed in writing the seller reserves the right to supply a substitute product to the buyer.

 

10. Cancelled or Varied Orders
Star Aluminium reserves the right to charge for the cost of materials used or purchased and the cost of labor incurred and all other costs associated with any order cancelled or altered by the Buyer. Star Aluminium reserve the right to withhold any of the above costs incurred from a deposit obtained by the Buyer and refund the remaining amount if applicable.

 

11. Warranty
Star Aluminium offers a back to base warranty and the warranty period is dependent upon the specific goods purchased and will be outlined in the original quotation and invoice. Star Aluminium warrants that for the duration of the warranty period, all goods will be free of faults arising from defects in workmanship and/or materials. If any part of the goods fail to operate correctly due to faulty workmanship or defective material during the warranty period, Star Aluminium undertake to repair or replace the product or part free of charge, provided that the following is adhered to:

  • The Buyer must contact Star Aluminium immediately upon becoming aware of any fault/defect
  • Star Aluminium will consult with the Buyer to determine whether the fault/defect is caused by faulty workmanship and/or defective parts, and if so agree to repair or replace the goods, or pay the cost of any of those remedies to the Buyer. If it is determined that the fault/defect has occurred due to miss-use of the goods or reasonable wear and tear, Star Aluminium will provide a quotation for the cost of repair or replacement, to be borne by the Buyer if they elect to proceed.
  • Star Aluminium offer a back to base warranty meaning all costs associated with returning the goods for repair or replacement are the responsibility of the Buyer. Equally, the cost of return freight to the Buyer shall also be the responsibility of the Buyer.

(d) The warranty is in addition to any non-excludable legal rights and remedies conferred on the consumer under any applicable Act and any similar laws. To the extent permitted by law, Star Aluminium’s liability for any non –excludable condition or warranty is limited to rectifying any defect at its option, as set out in paragraph 11 (ii)

(e) Subject to the requirements of any applicable Act or legislation and to the extent permitted by law, no liability (whether expressed or implied) of any nature whatsoever, is accepted by Star Aluminium for any consequential loss, damage or injury arising as a result of any fault in the Goods.

(f) The warranty does not include any damage incurred to the goods:

  • during transit or transportation of any kind
  • caused by abuse, accident or improper installation/assembly, connection, usage, operation, adjustment or repair or use of the goods other than in accordance with instructions issued by Star Aluminium

(g) The warranty will be void on goods that have been modified in any way or repaired by anyone other than Star Aluminium and without STAR Aluminium’s approval. All goods have been designed for a specific purpose under established load ratings and any unofficial modification and/or repair can produce strain that the product is not designed to handle.

(h) The following is applicable to all consumers purchasing goods in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 


12. Limitation of Liability
Notwithstanding anything else contained in these Terms of Sale, Star Aluminium shall under no circumstances be liable to the Buyer in connection with the Goods for any loss of use, loss of profit or consequential loss, whether arising in negligence or otherwise. To the extent permitted by law, Star Aluminium’s liability is limited to the repair or replacement of Goods. Star Aluminium reserves the right to cancel any orders at any time

 

13. Delays
Star Aluminium shall not be liable to the Buyer for any costs, losses or damages caused by any delays in production or delivery, which are beyond the reasonable control of Star Aluminium.

 

14. Guarantee

I/We agree that STAR ALUMINIUM may seek from a credit reporting agency a credit report containing personal information about me/us to assess whether to accept me/us as guarantor for credit applied for, or provided to the Buyer. I/We agree that if STAR ALUMINIUM approves purchases application for credit this agreement remains in force until the credit facility covered by the Buyers application ceases.

what our customers say

LUKEBOMBARDIER

"Star Aluminium is a cut above the rest and the service we receive from them is second to none. Their ability to supply us with numerous platforms for various projects, and prioritizing the importance of safety on all products, has been most impressive."

BERTANPACIFIC NATIONAL

"Star Aluminium delivered what they promised, timely, durable, safe and cost effective custom products. The mutual efforts from the engineers, product managers and estimators eased the whole process and produced success both on their end and ours here."

CHRISTOPHE CHAUBERTFORBES & HUNT BOILERS

"Manufacturing large pressure vessels is a task fraught with inherent dangers. Access to these vessels during manufacturing and in operation has always been a major concern for us as safety is our number one priority."

CHADCOATES HIRE

"They pride themselves on specializing in custom fabrications and they truly showed their capabilities with our requests. Our tanks were delivered on time, on budget, with continual communication to ensure the end result was of the highest quality."

contact us

For more information on custom solution products to reduce safety risks in your workplace, phone us on 1300 305 200 or make an online enquiry.