Lifetime Structural Warranty, monthly inspection guidance and repair support, backed by our in-house team at Carrum Downs, VIC.
Access equipment that is used regularly needs to be in reliable condition every time it is put to work. A platform with damaged decking, a guardrail with a loose weld or a stairway with corroded fixings is a liability, not an asset. The obligation to keep access equipment in safe working order sits with the site or business using it, and knowing what to look for and who to contact when something needs attention makes that easier to manage.
Star Aluminium provides post-sales support through the in-house team based at the Carrum Downs, VIC facility. The Lifetime Structural Warranty that applies to the standard product range covers structural defects and provides a clear basis for warranty claims. For equipment that develops damage through use rather than a manufacturing defect, the team can advise on repair options, replacement parts and whether the equipment should be taken out of service while the issue is addressed.
Monthly inspections are recommended across all access equipment in regular use. These involve checking platform surfaces and weld points for damage or corrosion that could affect safety. If damage is found during a routine check, the equipment should be marked out of service and Star Aluminium contacted before it is returned to use. The team can assess the condition and advise on the appropriate next step, whether that is a repair, a replacement component or a full unit assessment.
Four pillars of post-purchase support, from warranty through to in-service inspection.
All standard Star Aluminium products carry a Lifetime Structural Warranty. This covers structural defects in materials and workmanship throughout the product's working life. Contact the team with warranty queries and order details.
Continuous post-sales support is available from the in-house team. For technical questions, repair assessments or guidance on equipment condition, contact Star Aluminium directly.
Monthly inspections are recommended for all access equipment in regular use. Check platform surfaces, weld points and structural connections for external damage or corrosion. Mark any damaged equipment out of service until assessed.
Where equipment is damaged through use, the team can advise on repair options and replacement components. Do not return equipment to service following identified structural damage without a prior assessment.
The Lifetime Structural Warranty covers structural defects in materials and workmanship throughout the working life of the product. It provides a clear basis for warranty claims and applies to all standard Star Aluminium products when used within the rated load and operational parameters.
Contact the Star Aluminium team with your order details, a description of the issue and photos where possible. Our team will assess whether the defect is covered under the structural warranty or falls under damage from use, and advise on the appropriate next step.
Yes. Our team can assess equipment damaged in use and advise whether repair, component replacement or retirement from service is the right course of action. Repair work is carried out in-house at our Carrum Downs, VIC facility by the same fabrication team that built the equipment.
AS 1657 and relevant WHS regulations require regular inspection of fixed and portable access equipment. Star Aluminium recommends a documented inspection at least every 6 months for high-use equipment, and immediately following any incident or significant load event. Our team can provide inspection guidance specific to your equipment.
Yes. Replacement components including handrail sections, deck panels, hardware and safety fittings are available from Star Aluminium. Contact the team with your original order reference and the component required and we will confirm availability and lead time.
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